Collect & Go™ is an innovative medicine dispensing service, consisting of smart lockers linked to software and call centre support. Collect & Go™ smart lockers are secure electronic lockers which safely store patient medicine parcels. The Collect & Go™ programme aims to reduce congestion in public health facilities and make it easy, convenient and quick for patients on chronic medicine to collect their medication. This will promote adherence and retain patients in care while reducing the burden that non-adherence places on the healthcare system.
This Right ePharmacy initiative supports the National Department of Health’s last mile dispensing and Central Chronic Medication Dispensing and Distribution (CCMDD) programme and the national adherence strategy.
Parcel data is captured by the Service Provider’s system by means of either interfacing with the system’s API or through the use of eRX Mobile. The backend logistics solution, eRx Cloud (an Amazon hosted platform) serves to map the parcel’s data with destination Pick-up-point locations, routes and driver data.
Drivers collect the parcels from a distribution centre (CCMDD or CDU or similar).To ensure accuracy and that parcels are not missed, nor wrongly loaded, drivers make use of the eRx Mobile application.
The eRx Mobile application guides the driver to the appropriate Pick-up-point (PuP) locations and ensures that all the correct and required parcels are delivered to the correctly corresponding Pick-up-points.
Where Pick-up-points are fitted with Collect & Go™ smart lockers, the eRx Mobile application guides the loading process ensuring that all parcels are loaded into the correct corresponding Collect & Go™ “pigeon” holes.
The eRx Mobile application then updates the backend system with all the relevant parcel status and location data. At the same time it facilitates the process by sending an SMS with a unique One-Time Pin (OTP) to the appropriate patient that their parcel is loaded into the Collect & Go™ smart locker so that they can go collect.